Data lies at the heart of your organisation and its effective use is vital for operational efficiency and competitiveness. That’s why you’ve invested in a flexible, powerful analytics platform.

But the work doesn’t stop when your platform goes live.

Business goals change and the value needed from software evolves over time. This is why MIP offers a portfolio of services designed to support you throughout your data journey.

How we can help you

MIP Support Services has three components that, together, provide industry-leading support for your data warehouse and analytics systems. They’ve been designed to ensure you are best positioned to extract the maximum value from your investment and comprise:

MIP Gateway
MIP HealthCheck
MIP Upgrade & Migration Service

Access to Support Portal and
Knowledge Base

Telephone support services

Email support services

Software updates

Installation support

Customisation support

Tailored customisation

Performance checks and assessment

System monitoring

Connections to existing software

Embedded support services

Essential

Included in software maintenance agreement

Professional

Recommended
for most customers

Solution

Most comprehensive
option

Essential

Included in software maintenance agreement

Access to Support Portal and
Knowledge Base

Telephone support services

Email support services

Software updates

Installation support

Professional

Recommended for most customers

Access to Support Portal and
Knowledge Base

Telephone support services

Email support services

Software updates

Installation support

Customisation support

Tailored customisation

Solution

Most comprehensive option

Access to Support Portal and
Knowledge Base

Telephone support services

Email support services

Software updates

Installation support

Customisation support

Tailored customisation

Performance checks and assessment

System monitoring

Connections to existing software

Embedded support services

Why MIP Support?

Take advantage of our dedicated Australian-based business support centre focused on supporting you through implementation and day to day running.

We can provide you with design, delivery, and support services to ensure the success of your product portfolio whether it be Alation, Alteryx, DataRobot, Snowflake, Tableau, or WhereScape.

Our team of experts have a depth of experience across business support, system development and system administration. They understand both technical and business process drivers and are able to offer you a holistic approach to support.

Combining the skills and experience of MIP’s Business Support team with the knowledge and experience of MIP’s senior consulting team creates a unique blend of skills that make sure your product portfolio runs at an optimal level year round.