MIP Gateway
Your gateway to success
Support that’s guiding you through your data journey

Do you want to get the best from your data analytics platform? We can help you achieve that goal.

Subscribing to the MIP Gateway gives you access to our 20+ years of experience in the Data Analytical world. Our team of highly experienced senior consultants and IT professionals will troubleshoot any problems, keep your applications operating smoothly, and support you to get the best out of your systems.

MIP Customer Support offers three levels of support plans, Essential, Professional and Solution, to ensure our service matches your specific requirements.

Just as regular health checks are vital for your personal well being, they’re also an essential activity for your organisation.

Periodic evaluations of your business analytics applications and supporting infrastructure are an important part of protecting your software investment. They also ensure the applications continue to reflect your business environment as it evolves over time.

MIP Health Checks cover areas such as performance, application design, security, maintenance and administration. They will also ensure you are enjoying complete utilisation of all features.

Local Support

Dedicated Australian-based Business Support centre focused on supporting you through implementation and day to day running.

Technology Specialists

Provides you with design, delivery and support services to ensure success of your product portfolio whether it be Tableau, Alteryx, Snowflake, DataRobot, WhereScape or Alation.

Business Aware

Understanding both technical and business process drivers offers you a holistic approach to support. Our dedicated Business Support team have a depth of experience across business support, system development and system administration.

Real world experience

Combining the skills and experience of MIP’s business support team with the knowledge and experience of MIP’s senior consulting team creates a unique blend of skills that is truly exceptional.

Do you want to get the best from your data analytics platform? We can help you achieve that goal.

Subscribing to the MIP Gateway gives you access to our 20+ years of experience in the Data Analytical world. Our team of highly experienced senior consultants and IT professionals will troubleshoot any problems, keep your applications operating smoothly, and support you to get the best out of your systems.

MIP Customer Support offers three levels of support plans, Essential, Professional and Solution, to ensure our service matches your specific requirements.

All MIP customers enjoy the benefits of the Essential support plan. For more information about our plans and custom solutions, click here.

Advanced analytics solutions support powerful new approaches to enterprise data analysis and reporting. To ensure your organisation is best positioned to take advantage of these approaches, it’s important to be running the very latest application version on a modern and reliable platform.

MIP Upgrade & Migration provides access to experienced technical experts who can define a strategy and develop plans for your upgrade and/or migration goals.

Our strong team of qualified professionals have proven experience using industry proven methodologies and tools to help you maximise your software investment and minimise associated risks and costs.

Access to Support Portal and Knowledge Base
Online portal to knowledge base articles and ticket submission and management.
Telephone support services
Guidance and troubleshooting via 1800 telephone number
Email support services
Guidance and troubleshooting via email
Software updates
Access to new software versions as they are released during the maintenance period
Installation support
Best practices and recommendations relevant to your analytics product portfolio
Customisation support
Support of your bespoke analytics software development
Tailored customisation
Minor development changes to your analytics solution
Performance checks and assessment
Scheduled reviews and assessment of your solution design and performance
System monitoring
Proactive monitoring of your solution to maximise uptime of services
Connections to existing software
Integration with your existing helpdesk system and processes
Embedded support services
Establishment of an embedded support process dedicated to your solution

Essential

Included in software
maintenance agreement

Professional

Recommended
for most customers

Solution

Most comprehensive
option

Essential

Included in software maintenance agreement

Access to Support Portal and
Knowledge Base

Telephone support services

Email support services

Software updates

Installation support

Professional

Recommended for most customers

Access to Support Portal and
Knowledge Base

Telephone support services

Email support services

Software updates

Installation support

Customisation support

Tailored customisation

Solution

Most comprehensive option

Access to Support Portal and
Knowledge Base

Telephone support services

Email support services

Software updates

Installation support

Customisation support

Tailored customisation

Performance checks and assessment

System monitoring

Connections to existing software

Embedded support services