Dedicated Australian-based Business Support centre focused on supporting you through implementation and day to day running.
Understanding both technical and business process drivers offers you a holistic approach to support. Our dedicated Business Support team have a depth of experience across business support, system development and system administration.
Provides you with design, delivery and support services to ensure success of your product portfolio whether it be Tableau, Alteryx, H2O, WhereScape or Collibra.
Combining the skills and experience of MIP’s business support team with the knowledge and experience of MIP’s senior consulting team creates a unique blend of skills that is truly exceptional.
Dedicated Australian-based Business Support centre focused on supporting you through implementation and day to day running.
Understanding both technical and business process drivers offers you a holistic approach to support. Our dedicated Business Support team have a depth of experience across business support, system development and system administration.
Provides you with design, delivery and support services to ensure success of your product portfolio whether it be Tableau, Alteryx, H2O, WhereScape or Collibra.
Combining the skills and experience of MIP’s business support team with the knowledge and experience of MIP’s senior consulting team creates a unique blend of skills that is truly exceptional.
CUSTOMER SUPPORT
Do you want to get the best from your data analytics platform? We can help you achieve that goal.
Subscribing to the MIP Gateway gives you access to our 20+ years of experience in the Data Analytical world. Our team of highly experienced senior consultants and IT professionals will troubleshoot any problems, keep your applications operating smoothly, and support you to get the best out of your systems.
MIP Customer Support offers four levels of support plans, Standard, Essential, Premium and Enterprise, to ensure our service matches your specific requirements.
All MIP customers enjoy the benefits of our Standard support plan. For more information about our plans and custom solutions, click here.
MANAGED SERVICES
We have assembled a team of professionals who are experts in the end-to-end data value chain. The MIP team will identify your specific needs and formulate effective solutions using our years of experience as well as in-depth knowledge of the software platforms.
Our reliable, efficient service is why we’ve been trusted by a number of clients to help them operate and grow successfully.
- No requirement to maintain expensive on-premise hardware and related infrastructure
- Robust platform with scalable performance to meet current and future needs
- Access to MIP’s highly experienced cloud engineers for platform support
- Best practice recommendations to get the most from your hosting platform
- Regular monitoring to maximise uptime of the platform
UPGRADES AND MIGRATION
Advanced analytics solutions support powerful new approaches to enterprise data analysis and reporting. To ensure your organisation is best positioned to take advantage of these approaches, it’s important to be running the very latest application version on a modern and reliable platform.
MIP Upgrade & Migration provides access to experienced technical experts who can define a strategy and develop plans for your upgrade and/or migration goals.
Our strong team of qualified professionals have proven experience using industry proven methodologies and tools to help you maximise your software investment and minimise associated risks and costs.
HEALTH CHECKS
Just as regular health checks are vital for your personal well being, they’re also an essential activity for your organisation.
Periodic evaluations of your business analytics applications and supporting infrastructure are an important part of protecting your software investment. They also ensure the applications continue to reflect your business environment as it evolves over time.
MIP Health Checks cover areas such as performance, application design, security, maintenance and administration. They will also ensure you are enjoying complete utilisation of all features.
Our Plans
MIP offers four levels of support plans, Standard, Essential, Premium and Enterprise, to ensure our service matches your specific needs.
These plans can be customised to provide the customer a tailored solution for their business.
Keep your solution up to date with the latest updates and releases.
Guidance and troubleshooting via phone or email.
Help with all your licensing needs and troubles.
Deep dive on your technical issues and get you back up and running as fast as possible.
Best practices and recommendations relevant to your analytics product portfolio.
Detailed reporting on your issues and services to keep you on top of how your analytics platform is going.
In-depth help on getting the reports you need from your platform.
Scheduled reviews and assessment of your solution design and performance.
Proactive monitoring of your solution to maximise uptime of services.
Support of your bespoke analytics software development.
Standard
Helps you get started on your analytics journey.
Included with current software subscription or maintenance.
Access to latest software releases
Basic troubleshooting
Licensing queries
In-depth support of application errors
Advice and troubleshooting of installation/upgrades
Regular reporting
Assistance with overcoming your analytics challenges
Scheduled ‘health checks’
Pro-active monitoring
Minor development requests
Essential
For those looking to add value to their solution.
A range of services that supports your production workloads.
Access to latest software releases
Basic troubleshooting
Licensing queries
In-depth support of application errors
Advice and troubleshooting of installation/upgrades
Regular reporting
Assistance with overcoming your analytics challenges
Scheduled ‘health checks’
Pro-active monitoring
Minor development requests
Premium
Recommended for most customers.
Helps increase productivity and reach goals faster.
Access to latest software releases
Basic troubleshooting
Licensing queries
In-depth support of application errors
Advice and troubleshooting of installation/upgrades
Regular reporting
Assistance with overcoming your analytics challenges
Scheduled ‘health checks’
Pro-active monitoring
Minor development requests
Enterprise
Most comprehensive support package.
Designed to enhance your business-critical analytics platform.
Access to latest software releases
Basic troubleshooting
Licensing queries
In-depth support of application errors
Advice and troubleshooting of installation/upgrades
Regular reporting
Assistance with overcoming your analytics challenges
Scheduled ‘health checks’
Pro-active monitoring
Minor development requests