MIP Logo

Senior Support Engineer

Are you a tech-savvy problem solver with a passion for delivering top-notch support services? Look no further! At MIP, we are seeking a talented Senior Support Engineer to play a pivotal role in our IT Support Team.

Role Description:

As a Senior Support Engineer, you will be the go-to expert for addressing technical issues raised by both internal teams and external customers. You’ll lead the charge in resolving a diverse array of technical challenges and provide support under the Manage 360 product, collaborating closely with our Consulting Services Team on various projects.

  • Offer comprehensive support services in cloud computing, data visualization, business intelligence, and advanced analytics to our valued customers.
  • Provide internal IT support to MIP and The Data School staff, ensuring seamless operations.
  • Diagnose technical issues, offer effective solutions, and guide customers through implementation for issue resolution.
  • Uphold the highest standards of support delivery to meet the company’s day-to-day needs with excellence.

Skills and Experiences:

  • Proficiency in Microsoft Environments (e.g., Azure, Fabric, Dynamics 365, Purview) and Analytics Environments (e.g., Tableau, Alteryx, Power BI).
  • Hands-on experience with various technologies including Security, Networking, A/V support, Biometrics systems, and Laptop/device support.
  • Prior experience supporting external customers and Analytics environments.
  • Ability to collaborate effectively with external vendors and manage a broad spectrum of technologies in both on-premise and cloud setups.
  • Strong communication skills to articulate complex technical concepts to non-technical stakeholders.
  • Dedication to providing friendly and timely support to customers, ensuring exceptional service quality at all times.

 

Applicants must have the right to work and live in Australia. Proof of eligibility will be required upon request.

 

If you are ready to take on this exciting challenge and make a difference in the world of IT support, we invite you to apply for the Senior Support Engineer position at MIP today!